Refund policy

RETURNS FOR STORE CREDIT OR REFUND

We offer easy returns for items in new, unworn, unaltered, unwashed condition within 14 calendar days of the delivery date of your order. 

NOTE: ITEMS CANNOT BE RETURNED OR EXCHANGED IF ORIGINAL PACKAGING AND TAGS HAVE BEEN REMOVED, DAMAGED, OR TAMPERED WITH.

NOTE: Once a return label has been issued to you, we must receive your product(s) within 14 calendar days in order to process a store credit or refund. For international returns, packages must be postmarked 7 calendar days after the return request is approved.

*All domestic packages received after the 14 calendar days from label issuance will incur a 50% restocking fee.

INTERNATIONAL RETURNS

International returns are processed the same as domestic returns but please note that all return shipping fees are the responsibility of buyer. We are not able to provide a prepaid return shipping label as our carrier is the USPS and is not available outside of the United States. 

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aikerim.mk@gmail.com.

STORE CREDIT "BANK"

Once we receive and process your return (please allow 4-6 business days for us to process), we will issue to you your store credit. Your store credit never expires and is connected to your DISAMA customer account, however please note that codes are automatically disabled a year after creation. If your code is disabled, please contact aikerim.mk@gmail.com and we will manually reactivate it (minus a 10% reactivation fee).

If you make multiple returns, your store credit will always be applied to your account and act as a "store credit bank." If you have available store credit in your account, it will automatically apply in your shopping cart but you can choose to not use it at checkout if you want to "save up" your store credit.

Unfortunately, you cannot use your store credit code and a promotional discount code at the same time. This is a Shopify website policy that we do not have a work around for.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

FINAL SALE

Products purchased during a storewide sale, noted as final sale in the product description, or purchased in our sale section or As-Is Charity Sale are all considered Final Sale and are not eligible for a return. 

ITEMS THAT CANNOT BE RETURNED

All accessories (bags, belts, jewelry, socks, etc - the exception is shoes), intimates (garments in our "Intimates" department such as bralettes, robes, sleepwear, etc), bodysuits, leotards, apothecary, sundries, and consumable items that expire cannot be returned.

DEFECTIVE ITEMS

We carefully inspect each product before we sell it in our shop and before a garment ships out that garment has passed through 2 inspection processes to ensure quality. In the off chance you receive a damaged/defective item, we ask you provide photos in our return portal.

***Normal wear and tear is considered "damage" and not defective, including but not limited to trying on garments that are too small therefore damaging/straining garment seams, stains from makeup, and torn seams/rips from trying on will not be accepted as they cannot be resold. Our garments go through a rigorous inspection when we receive them from our vendors (we check every single piece for flaws!)

Items that are sent back to us in damaged condition or have clearly been worn are subject to a minimum 50% restock fee and will be at our sole discretion.

CANCELLED ORDERS

We do not accept order cancellations so please shop responsibly. In certain special cases (if accidentally purchased the wrong size) we can swap out a size for you or color if you notify us before your order is fulfilled and if we have stock on hand. 

RESTOCK FEES & CANCELLED RETURNS

Domestic: Returns received past 14 calendar days after prepaid returning shipping label was issued are subject to a 50% restock fee.

International: Returns postmarked past 7 calendar days after return request is approved are subject to a 50% restock fee.

Approved returns that used store credit for payment are subject to a 10% restock fee on the new store credit issued. This helps our small business recover some of the fees that we incur for the initial return and the second return using the store credit.

UNAPPROVED RETURNS

When your return is approved, we issue a pre-paid shipping label for the item(s) to be returned (for domestic returns). Your shipping label is calculated only for the weight of your item(s) being returned. If you attempt to return additional items from another order using the issued shipping label, there is a very high possibility your package will get rejected by USPS and rerouted back to you. In this case you will be unable to request the return again and the sale is then considered final.

 

GIFT CARDS

Unfortunately, we cannot accept returns on final sale items or gift cards.